Chatshop Privacy Policy
Last updated: 27th October 2024
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Chatshop Chatbot ("the Service").
1. Information We Collect
We may collect the following types of information for vendors:
- Personal Information: Name, email address, phone number, shipping address, and payment details.
- Transaction Data: Information related to your purchases, including product details and payment methods.
- Usage Data: Information about your interactions with the website.
We may collect the following types of information for chatbot users:
- Personal Information: Name and phone number.
- Transaction Data: Information related to your orders
- Usage Data: Information about your interactions with the chatbot, such as conversations, shopping behaviors, and preferences.
2. How We Use Your Information
We use the information we collect to:
- Process and communicate orders.
- Provide customer support and handle inquiries.
- Personalize the chatbot experience based on your preferences.
- Improve the Service, including chatbot functionality and user experience.
- Detect and prevent fraud or unauthorized activities.
3. Data Sharing and Disclosure
We may share your information with:
- Third-party Service Providers for payment processing, order fulfillment, and customer support.
- Business Partners if you purchase products from third-party vendors through the chatbot.
- Legal Authorities if required to comply with legal obligations or in response to lawful requests from public authorities.
We will never sell your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
You may have the following rights depending on your location:
- Access: You can request to access the personal information we hold about you.
- Correction: You can request that we correct or update your personal data if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal information under certain circumstances.
- Opt-out: You can opt out of marketing communications at any time by following the unsubscribe instructions.
6. Cookies and Tracking Technologies
The chatbot may use cookies and similar tracking technologies to enhance your experience. You can modify your browser settings to refuse cookies, but some features of the Service may not function properly.
7. Third-party Links
Our Service may include links to third-party websites or services. This Privacy Policy does not apply to such third-party services.
8. Children's Privacy
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Your continued use of the Service after any modifications constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
- Email: contact@cybersparksystems.com
- Address: Bukasa Road